We’ll help you find the right place.
For help with spaces, items, QR codes, NFC tags, or local data, send a short description and the diagnostic report available inside Grid.X.
Email Grid.X SupportBefore contacting support
- Open My → About → Support.
- Choose Share diagnostics.
- Include a short description of what happened and, for camera, Photos, or NFC issues, your iPhone model and permission status.
The diagnostic report contains only the Grid.X version, build number, and iOS version. It does not include space names, item names, identifiers, notes, or photos.
Local data and recovery
Grid.X 1.0 stores its library locally. Support cannot retrieve a deleted library from a Grid.X server because this release has no Grid.X account or cloud-sync service. An Apple device backup may contain app data according to your iOS backup settings.
Please do not send personal inventory photos unless support explains why they are needed and you choose to share them.
中文支持
如需帮助，请在 Grid.X 中打开“我的 → 关于 → 支持”，分享诊断信息并简要说明问题。诊断信息仅包含 App 版本、构建号和 iOS 版本，不包含物品名称、备注、照片或其他资料库内容。